Policies & Procedures

I am only available by appointment, so please schedule online via my website. You may also call/text me (360-306-0191) or e-mail me, but it is faster to book online. Please do not arrive unexpectedly at my office or knock on the door if it's closed. Please do not come in if the door is closed unless I have given the go-ahead. During business hours I may not be immediately available to take your call, however leave a message and I will return it as soon as possible.

Text and e-mail are the fastest way to get a hold of me.

My intake service automatically confirms appointments upon booking and 1-2 days before the day they are scheduled. To avoid a cancellation fee, it is up the client to give at least 48 hours’ notice of their rescheduling or cancelling to avoid fees.

Client Cancellation:

• All appointment reschedules and cancellations must be communicated a minimum of 48 hours prior to the scheduled appointment to avoid a fee. Sooner if possible, as it can be difficult to fill the appointment in a short amount of time. I send the fee via an e-mailed invoice.

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• Cancellations or reschedules communicated less than 48 hours prior to the scheduled appointment will incur a fee of 50% of the total service cost.

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• Cancellations or reschedules communicated less than 24 hours prior to the scheduled appointment will incur a fee of 100% of the total service cost.

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• All no-show appointments (when a client fails to arrive or inform me of late arrival within 15 minutes of the appointment start time) will be invoiced for the total cost of the service.

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• I encourage all clients anticipating a late arrival to message me as soon as possible to avoid fees and retain your appointment slot. I am happy to provide the scheduled service for late-arriving clients, I just need to know you’re coming.

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• If you are sick on the day of the appointment, we absolutely must reschedule. If you are feeling sick with something potentially contagious 72 hours prior to your appointment, we must reschedule. You still must pay a fee if you are sick so let me know as soon as possible if you're feeling under the weather.

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Practitioner Cancellation: Our time together is important and I will only cancel/ask to reschedule if I absolutely must. If I must, your rescheduled appointment will be discounted. This is not the case when I have to cancel due to bad weather, for which we will reschedule at the regular cost of services.

Client Arrives Late: Because I am operating on a schedule, those who arrive late to their scheduled appointments may not receive a time extension and full payment is still due at the time of service. The time remaining will be used to its best advantage.

I consider a client a no-show when they have not arrived or informed me of a late arrival 15 minutes after their appointment has started, so please let me know ASAP if you are going to be 10+ minutes late. A quick text is great.

Practitioner Arrives Late: If I am late for the appointment, the remaining time will be used as efficiently as possible and/or a new appointment will be scheduled and the client will receive a discount.

Client No-Show: If no notice of cancellation is given and the client does not show up to their scheduled appointment, they will be invoiced the full cost of service.
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I consider a client a no-show when they have not arrived or informed me of a late arrival 15 minutes after their appointment has started. If you are running more than 10 minutes late, please let me know as soon as possible. You may not get the full time, but we can still do good work with the time we have.

​Practitioner No-Show: If I somehow misunderstand our scheduled appointment and do not show up at the time established, the appointment (whenever rescheduled) will be significantly discounted. I never intend to waste your time.

I am currently available by appointment only on Thursdays and Fridays 9am to 6:30pm. I will be unavailable on major holidays or in the case of bad weather.

I am located in the South Bay Suites building in Fairhaven at 1140 10th Street, Suite #214 (Bellingham, WA 98225). Map and directions here. There is limited paid parking in front of the building and all throughout Fairhaven (11am-6pm, Mon-Sat at $1/hour), and all-day parking in a large gravel lot at 11th and Mill.

There is van accessible handicapped parking in front of Village Books on 11th and Mill and a handicapped spot kitty-corner from South Bay Suites. There is an elevator, seating, clean bathrooms, and the temperature-controlled treatment room has seating, a place for your personal items, and for maximum comfort: an extra-wide, heated massage table, Comfy brand sheets, and a variety of bolsters and pillows. I use hypoallergenic oils and linen detergent.

When you first arrive, whether you are a new or returning client, I ask that you either wait in your car, out around Fairhaven, or on the bench outside of the hallway double doors until I text you that I am ready for you. Those upstairs double doors are often locked so I will have to let you in.

You will have an opportunity to use the restroom and you can do so at any time throughout your appointment, it's very near to my office.

We will discuss your goals for treatment and if you are a new client, I will have you sign an informed consent form saying that you agree to my policies (the information on this page).

After we finish discussing the treatment plan, we will begin our session. At the end you will have 5-10 minutes to relax and come back to earth and then we will go over your response to the treatment, client self-care, goals for next treatment, and process the remaining payment of your service.

Should the practitioner or client feel sick or contract a contagious illness that could spread during the massage session, we MUST reschedule. If you are feeling sick 72 hours prior to your appointment, we must reschedule. Please understand that I take my health and the health of my clients very seriously.

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​If you are exhibiting the following symptoms or illnesses, we absolutely must cancel/reschedule: covid/cold/flu, diarrhea, vomiting, fever, asthma attack, acute flare-up’s, sinus infection, chicken pox, measles, mumps, meningitis, pink eye, rubella, lice, impetigo, tuberculosis, pneumonia, RSV, rabies, meningococcal disease, jaundice, polio, cardiac arrest, lymphatic cancer, hemorrhage, ringworm, scabies, thrush, whooping cough, common cold, or other possible contagious infections.

If you are intoxicated, we must cancel/reschedule.

There may be local contraindications that I must avoid during massage, such as: abnormal lumps, athlete’s foot, warts, blisters, bruises, cysts, polyps, ulcers, rashes, inflamed areas, infected areas, herniated areas, open wounds, shingles, varicose veins, pacemakers, recent injuries or surgeries (may require physician’s clearance), etc.

The following are examples of conditions that absolutely require your physician’s clearance prior to treatment: acromegaly, aneurysm, atherosclerosis, burns, cancer, leukemia, cerebrovascular accident, chronic obstructive pulmonary disease, congestive heart failure, coronary artery disease, hemophilia, Hodgkin’s disease, kidney stones, nephrosis, polycystic kidney disease, myasthenia gravis, peritonitis, uremia, etc.

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Please let me know before we begin if you have any of these conditions or suspect that you do.

Payment is due at the time of service (before or after the session, whichever you prefer). I accept American cash, personal checks, U.S.-issued credit cards (Visa, MasterCard, American Express, and Discover), and tap payments. I can also e-mail you an invoice to pay online or charge your card on file.

Tips are never required or expected, please do not feel obligated. Times are tough. If you do tip me, it is accepted with deep appreciation. I also really appreciate Facebook and Google Reviews, as well as referrals to friends, family, and neighbors.

I do not accept any insurance, though sometimes insurance companies will compensate clients for my Bowenwork services. If you wish to be reimbursed by your insurance company, it is best to speak with them first to ask if they reimburse for massage (Bowenwork counts as massage therapy). You may need to get a prescription for massage from your doctor. Either way, I can provide you with an invoice to submit to your insurance company or simply have for your records, but I can’t guarantee that your sessions will be covered by them. Payment is still due when services are rendered. It is at the discretion of your insurance company whether they will reimburse you or not.

I am a licensed massage therapist and Bowenwork practitioner. I am trained in the safe use of manual soft tissue manipulation techniques intended to improve health and promote mind-body-spirit balance. My bodywork techniques encourage the natural healing processes of the body and relieves muscle pain and tension.

Massage therapists are health care providers, but they do not work within the parameters of licensed medical professionals and therefore DO NOT diagnose, perform skeletal adjustments, prescribe, or provide treatment for specific conditions without written permission from your doctor. I will only perform services that I am qualified to perform and only provide treatment where there is reasonable expectation that it will be advantageous to the client. If at any time I feel you should be evaluated by another professional, I am required to refer you to your doctor.

In addition to honestly representing my qualifications, I promise to consistently maintain and improve professional knowledge and competence, and strive for excellence through regular assessment of personal and professional strengths and weaknesses through continuing education training.

Lindsey Frazier, LMT BA has the following qualifications:

- Licensed Massage Therapist (Washington State, License #MA60398443)

- Graduated from Massage Practitioner Program at Whatcom Community College in Bellingham, Washington (2013)

- Registered Bowenwork® Practitioner (2013-present)

- Reiki Master

- Member of the American Massage Therapy Association

- Member of the American Bowen Academy

- regularly CPR, AED, and First Aid certified by the American Red Cross

- B.A. in East Asian Studies and Japanese Language from Western Washington University (2011)

Bowenwork and Reiki are as beneficial for young adults, children, and even infants as it is for adults. Clients under 18 years old must have their parent or guardian sign a consent to treat form prior to their first massage session. Let me know if you need this form. Know that it is always permitted and acceptable for a guardian to be present in the room while a minor is receiving treatment. Clients under 10 absolutely must have a guardian present. If the guardian is not required to be present, they must wait close by in the building and be readily contactable.

All equipment and linens that come in contact with the client are stored, sanitized, and cleaned in a healthy, professionally approved method. I come to each session clean and before and after each session, I wash my hands and arms with hot soapy water and disinfecting solution. If there are any breaks in my skin, they will be covered with protective coverings. I ask the client to also come to the session clean and inform me if there are any health concerns, breaks in the skin, or areas that are contagious or that I should avoid. It's helpful to know about warts, rashes, etc.

Should the client or practitioner start to feel sick or contract a contagious disease that could spread during the massage session or to other clients such as COVID, the cold, flu, or other infection, each will inform the other so we can reschedule.

Clients may wear whatever is comfortable during their sessions, unless otherwise discussed. For example, for certain Bowenwork treatments I may have you bring a pair of athletic shorts and a sports bra to change into, but most sessions can be performed fully clothed if the client prefers. Reiki does not require dressing down at all. When I leave the room to give you privacy to get onto the massage table and between the sheets, you may dress down to whatever your level of comfort is, even Reiki. You can even wear or bring pajamas. It’s okay to dress down all the way and it’s okay to leave articles of clothing on.

In regard to Bowenwork, less clothing does mean more access for the practitioner to do work as grip on the skin is important -- but let your comfort level be your guide. I will always use state-mandated draping that ensures the client’s safety, comfort, and privacy and only exposes the specific area being worked on. I will never touch the breast nipples or genital area and will receive permission from the client before working around these areas (for example the glutes, the adductors of the inner legs, or the pecs). You can let me know at any time if you do not want me to work on a spot.

Clients have the right to a clean, safe, comfortable, professional treatment environment as well as the highest quality of care that is provided with the client’s informed and voluntary consent. Clients have a right to be treated with consideration, dignity, and respect. If at any time you feel uncomfortable, you have a right to speak up and we will stop and communicate. I respect and uphold your right to refuse, modify, or terminate treatment at any time. My goal is helping you reach your goals and we work together as a team creating and adapting your treatment plan to best suit your current health and health objectives. We will always have an open channel of communication and I will be clear about what the treatment will involve and what areas I will be working on. Clients may dress down to their own level of comfort when getting on the massage table and state-mandated draping that ensures the client’s safety, comfort, and privacy and only exposes the specific area being worked on will be used in all sessions at all times. The breasts and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas, otherwise a professional distance will be maintained.

I encourage feedback regarding temperature, music, lighting, pressure, technique, etc. I want you to be comfortable and everybody is different. Please let me know what you like and dislike so we can tailor the treatments to your style. Inform me of areas you would like me to avoid and if anything makes you uncomfortable at any time, you have a right to say so. I will stop, and we will talk before proceeding. Sometimes we are not aware of what is ticklish or sensitive or uncomfortable until an area is touched, so please feel free to communicate as you become aware of your needs. We can stop treatment at any time.

You are welcome to bring your own music to connect with my speaker. I just ask that it is relaxing and appropriate for a professional environment. Music without words is better for getting the most out of your treatments.

As a licensed health care professional, I abide by HIPAA and swear to safeguard client confidentiality and privacy, unless disclosure is required by law or necessary for the protection of the public. Any referrals out to other health care professionals will be discussed with the client and is solely their decision.

I refuse to unjustly discriminate against anybody.

I am a professional dedicated to health, well-being, and a strong code of ethics. I do not initiate or engage in sexual activities or behaviour involving a client and such conduct represented by the client will lead to an immediate termination of the session and there will be no reschedule. I take this very seriously. Do not bring that energy into my treatment room.

Clients are expected to arrive prepared for their session as discussed with the practitioner. Uncleanliness, obvious contagious conditions, or suspicions of alcohol or drug influence are reasons for terminating a session.

As much as you are able, please refrain from wearing perfume or scented body lotions in consideration of other clients’ sensitivities and allergies.

I reserve the right to refuse to treat any person or part of the body for just and reasonable cause.

All clients will be expected to read my policies and procedures (this) and sign an informed consent form during their first session, stating that they have read the information listed here, understand it, and agree to comply. Clients will also fill out a health intake form with as much detail and accuracy as possible and comfortable so that we can ensure the best and safest treatment possible. It is the responsibility of the client to keep me, the practitioner, informed of any changes in health, condition, medications, or treatments currently being taken and, if necessary, written permission from the physician, chiropractor, physical therapist, etc. that treatment is still appropriate.